Once a customer books a service with ALO MAIDS & TECHNICAL SERVICES, it is assumed that the customer has read, understood, and accepted the following cleaning service terms and conditions.

 

Access

It is the client’s responsibility to make necessary arrangements to provide access to the job site at the scheduled time. Alternatively, ALO MAIDS & TECHNICAL SERVICES can be requested to arrange access at least 5 working days in advance of the scheduled time.

 

If the client cannot provide access to the site on time (e.g., by not opening the door or for any other reason), payment will still be required for the waiting or lost time.

 

Service Guarantee

Given the level and intensity of training our cleaning and housekeeping staff receive, they are expected to deliver a satisfactory, if not outstanding, service. However, if for any reason they are unable to do a good job, we will send them to clean it again for free.

 

To avail the free make-up service, the customer must notify ALO MAIDS & TECHNICAL SERVICES within 12 hours of the service and provide proof of the poor service.

 

The free make-up service is available only with the same team or cleaner.

 

Payments & Promotions

Payment for any cleaning service must be made immediately upon completion of the work, unless otherwise agreed in writing for contractual customers.

 

Payment will be accepted by cash, credit card, wire transfer, or cheque payable to ALO MAIDS & TECHNICAL SERVICES or as per the contract agreement. Credit card payments are subject to an additional fee to cover third-party service charges. If an online payment link goes unused and expires, an extra AED 5 charge will apply to generate a new link.

 

If multiple promotions are running, only one promotion can be applied at a time.

 

For weekly and monthly payments, customers must submit personal documents including Tenancy Contract, Emirates Identity Card, and Passport copy.

 

The Loyalty Card is applicable only when a customer pays the full rate, not a discounted rate.

 

A late fee of 3% per month applies for delayed payments.

 

Loyalty free hours can be availed only with a completed and duly signed Loyalty Card.

 

The Loyalty Program and Loyalty Card can be availed only if a customer pays the regular service rate and not in conjunction with another promotion.

 

Booking & Cancellations

ALO MAIDS & Technical Services LLC will make the best possible efforts to arrange replacement in cases where unexpected circumstances have befallen the assigned team or team member.
In unforeseen situations, ALO MAIDS & Technical Services reserves the right to cancel the cleaning service with/without prior notification and without any financial obligation to the customer.
In cases where a team member is sick or on leave, ALO MAIDS & Technical Services is obliged to arrange a replacement.
Last-minute (less than 16 hrs of notice) cancellations are subject to a 50% charge of the total cost of the scheduled job.
For recurring (Weekly, Bi-Weekly, 3x per Week, or Daily) cleaning service, a customer may cancel only one scheduled session after 4 consecutive sessions, without penalty and with proper advance notice. Additional cancellations within the same month will be subject to a 50% charge, even if notice is provided.
If a customer cancels two consecutive sessions of a recurring cleaning service with a particular cleaning team/staff, ALO MAIDS & Technical Services has the right to use the team/staff for another assignment. Customers have the option to pay a holding fee to reserve a particular team/cleaner.
If a customer fails to pay for two consecutive cleaning/bills/invoices, ALO MAIDS & Technical Services has the right to terminate the service and take necessary legal action to recover the payment.

 

Refunds / Claims / Complaints

All cleaning services are deemed to have been carried out to the client’s satisfaction unless written notice is received by ALO MAIDS & TECHNICAL SERVICES LLC.

 

Refund claims will not be considered once the cleaning service has been delivered.

 

Service-related complaints will be fully investigated, and attempts will be made to resolve them to the client’s satisfaction.

 

In the event of loss or damage to property or missing items, ALO MAIDS & TECHNICAL SERVICES will not be responsible for any claims unless clients report the issue before staff leaves the premises or within 6 to 8 hours of service delivery.

 

For lost items, clients must report to ALO MAIDS & TECHNICAL SERVICES within 6 hours of service. Clients may file a police report if desired, and ALO MAIDS & TECHNICAL SERVICES will fully cooperate.

 

No complaints will be entertained after 12 hours.

 

It is advisable to sign a service delivery receipt or invoice after every cleaning. Clients who choose not to sign do so at their own risk.

 

If a customer intends to hire any maid or cleaner currently on ALO MAIDS’ sponsored visa, the client is responsible for a one-time recruitment fee of AED 12,000 plus all associated legal and transfer costs.

 

Loyalty / Referral Card

• Loyalty cleaning hours can be redeemed exclusively through the physical copy of the Loyalty Card.
• Loyalty hours cannot be redeemed for short cleaning bookings and are used to extend the cleaning session duration.
• Loyalty hours and referral hours cannot be accumulated or used for consecutive cleaning services.
• The Loyalty Card program is open to all customers who have completed at least four cleaning services.
• Loyalty hours may be redeemed only after the fifth cleaning service.
• Loyalty hours expire 30 days from the date of the first cleaning service and cannot be redeemed after this period.
• Loyalty hours apply only to extend a single session and cannot be split across multiple bookings.
• Loyalty hours are non-transferable and can only be used by the cardholder.
• ALO MAIDS & TECHNICAL SERVICES reserves the right to modify or terminate the Loyalty Card program at any time.
• Any disputes regarding the Loyalty Card program will be resolved at the discretion of ALO MAIDS & TECHNICAL SERVICES.

 

Exclusive Partner Discounts

• Exclusive partner discounts can be availed within 30 days of the last cleaning service. Discounts are not valid for customers who have not used our service for more than one month.
• Partner discounts are contingent upon verification that the customer has used ALO MAIDS’ services.
• Partner discounts are non-transferable and only available to the customer associated with ALO MAIDS & TECHNICAL SERVICES.
• Availability and terms of partner discounts depend on partner policies and may change.
• Partner discounts cannot be combined with other promotions unless explicitly stated.
• ALO MAIDS & TECHNICAL SERVICES reserves the right to modify or terminate partner discount offers at any time.