Welcome to Alo Maids. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website or book our cleaning services. By using our website or services, you agree to the terms outlined in this policy.
We may collect personal information including: Name, phone number, email, address, booking details, service preferences, payment information, and communication history.
Your data is used to:
We share personal information only when necessary, including assigned cleaners for service delivery, payment processors for secure billing, and internal staff for scheduling and support. We do not sell, rent, or trade your data with third parties.
We implement strict technical and administrative measures to protect your data from unauthorized access, misuse, or disclosure. Payment details are processed securely via trusted third-party providers.
We retain personal data only as long as required to provide services, comply with legal obligations, resolve disputes, or maintain business records.
You have the right to:
Our website may use cookies or similar tracking tools to enhance user experience, analyze traffic, and personalize content.
All bookings must provide proper access for cleaners. If access is unavailable, waiting time may be charged. Satisfaction complaints must be reported within 12 hours with supporting evidence. We provide make-up cleaning sessions if required.
Payments are due immediately after service unless under a monthly contract. Accepted methods include cash, credit card, cheque, or bank transfer. Late payments incur a 3% monthly fee. Cancellations less than 16 hours before service may incur a 50% charge.
Clients must report complaints or lost/damaged items within 6 to 12 hours. Signing the service completion receipt confirms acceptance. We cooperate with authorities for serious issues.
Private hiring of cleaners under Alo Maids sponsorship requires a recruitment transfer fee of 12,000 AED plus visa and legal expenses.
Loyalty hours or referral rewards may extend service time under standard rates. Rewards cannot be used for back-to-back bookings. Programs may be modified or ended at any time.
Alo Maids is not responsible for unreported missing items. For major concerns, clients may file a police report, and we will cooperate fully.
These terms are governed by the laws of the United Arab Emirates.
We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use constitutes acceptance of the revised policy.
For questions, complaints, or privacy concerns, contact our customer support team at any time.
