Refund Policy

Refund Policy

ACCESS

  • It is client’s responsibility to make necessary arrangements to provide access to the job site at the scheduled time. Alternatively, company can be requested to arrange one at least 5 working days in advance of the scheduled time.
  • Incase client cannot provide access to the site on time (by not opening the door or for any other reason), it is understood that payment will be still made for the waiting or lost time.

 

PAYMENTS & PROMOTIONS

  • Payment for any service must be paid immediately upon completion of the work, unless otherwise agreed in writing.
  • Payment will be accepted by cash or cheque payable to ALO Maids & Technical Services or as per the contract agreement.
  • In case there are multiple promotions going on, only one promotion can be availed at the same time.

 

BOOKING & CANCELLATIONS

  • ALO Maids & Technical Services LLC has the right to cancel or reschedule a service in cases where unexpected circumstances have befallen the assigned team.
  • Last minute (less than 8hrs of notice) cancellations are subject to 50% charge of the total cost of the scheduled job.

 

REFUNDS/CLAIMS/COMPLAINTS

  • All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by ALO Maids & Technical Services LLC.
  • Refund claims will not be considered once the service has been delivered.
  • Any service related complaints will be fully investigated and attempts will be made to resolve it to Client’s satisfaction.
  • In case of any other claim regarding loss or damage to property by our staff or missing item(s) the company will not be responsible for any claims whatsoever. In these circumstances, clients must inform us before the staff leaves their premises or within 6 to 8 hours of the service delivery.
  • For any lost items, client must report to the company within 6 hours of the service delivery. If client wishes, he/she reserves the right to make a police complaint and ALO Maids & Technical Services assures full cooperation in the process.
  • No any complaints will be entertained after 12hours.
  • It is advisable to sign a service delivery receipt/invoice every time client receives a service. If any client doesn’t want to sign, he/she (client) will be obliged to bear the risks of not signing it.

 

If the undersigned customer intends to hire any maid/cleaner who is currently on ALO Maids’ sponsored visa, the client will be responsible to pay a one time recruitment fees of AED 25,000 plus all associated legal & transfer costs.

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